Unused & unopened
The product is unused, in its original condition, with all accessories, manuals, and packaging intact.
Return & Refund Policy
Returns, exchanges, and warranty claims
We want you to be confident buying from GadgetsMandu. Here's exactly how returns, exchanges, and warranty claims work.
7-day return window
Most items can be returned within 7 days of delivery for a refund or exchange, as long as:
Proof of purchase
You have your order number (from your confirmation email/SMS) or the invoice we sent with delivery.
Not on the exceptions list
The item isn't listed under "Non-returnable items" below.
Damaged or wrong item on arrival
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund — this is on us, no questions asked.
Non-returnable items
For hygiene, licensing, and fraud-prevention reasons, the following generally cannot be returned once sold, unless the item itself is defective:
Opened consumables
Printer ink, toner cartridges, and similar consumables once the seal is broken.
Software & licenses
Software license keys and digitally activated products once redeemed.
Custom-built orders
Custom-configured desktops or special-order items built to your specification.
Physically damaged by misuse
Items with damage caused after delivery (drops, liquid, unauthorized repair attempts).
Manufacturer warranty
Laptops, desktops, and printers carry their manufacturer's official warranty in addition to our return window. If a defect shows up after 7 days, bring the product (with invoice) to our Gyaneshwor store or contact us — we'll guide you through the manufacturer warranty claim or handle in-house repair, whichever applies to your product.
How to start a return
1. Contact us
Message us on WhatsApp or call 9715971246 with your order number and reason for return.
2. We verify eligibility
We'll confirm the item qualifies and arrange pickup or ask you to drop it at our Gyaneshwor store.
3. Inspection
Once received, we inspect the item — this usually takes 1-2 business days.
4. Refund or exchange
Approved refunds for Cash on Delivery orders are made via bank transfer or Fonepay within 5-7 business days. Exchanges are dispatched as soon as the replacement is ready.
You can also check your order's current status any time on our Track Order page.
Questions?
Reach out any time on our Contact page, or via WhatsApp/phone above — a real person from the Gyaneshwor store will help.